For streaming on-demand Sky content, Sky Go has long been the go-to destination. For those unfamiliar, it allows Sky TV customers to access their favorite channels and on-demand content on various devices as well as stream them at their own pace. Recently, some PC users have taken to various forums to report that the Sky Go is not working on their Windows 11 devices.
For some users, the app tends to crash at launch. For others, it becomes unresponsive time and time again. Worse, for a good many folks, the app fails to load videos and shows a black screen. But bother not, in this detailed guide, I’m going to discuss the 12 workable tips and tricks to resolve the issue and restore the full functionality to this popular app on your Windows device. Read on…
Fix Sky Go Not Working on Windows 11 24H2
So, what causes the Sky Go app to misbehave and throw weird errors on a PC? To be more precise, the above-mentioned issues related to this app can usually be traced back to system glitches, compatibility issues, and software updates.
1. Restart Your PC
Note that a simple restart can work like a charm on a Windows PC, allowing you to wipe out the temporary system glitches that may be preventing Sky Go from running properly. So, give it a go – first up!
- To begin with, be sure to save your work and click Start > Power > Restart.
- Once the system reboots, relaunch the Sky Go app and find out whether or not it has returned to form.
2. Run Sky Go as Administrator
Running the app with elevated permissions can fix access-related errors that block video playback.
- Simply, right-click the Sky Go shortcut on your desktop.
- Select “Run as administrator.”
- Approve the UAC prompt and check if the app functions normally.
3. Update the Sky Go App
If you are using an outdated version of the Sky Go app, it might be causing compatibility issues with Windows 11.
- To update the app, open the Microsoft Store on your PC.
- Click Library and look for Sky Go.
- If an update is available, click Update.
4. Clear Sky Go App Cache
Keep in mind that the corrupted cache files could be blocking the path of the Sky Go app and stopping it from launching or playing content.
- To do so, press
Win + Ron your PC > type%appdata%, and press Enter. - Navigate to the Sky folder and delete the Sky Go folder.
- Restart the app and log in again.
5. Check Internet Connection
We all know that a weak or malfunctioning network can prevent the app from streaming or loading content. Hence, check your internet connection and ensure that it’s got both speed and stability to let you stream high-quality content.
- Run a speed test to check your bandwidth.
- Restart your router or switch to a wired connection if needed.
6. Disable VPN or Proxy
It’s also important to note that the Sky Go may block access if it detects a VPN or proxy that masks your location.
- So, make sure to disconnect any active VPN or proxy service.
- Restart the Sky Go app and try streaming again.
7. Temporarily Disable Antivirus or Firewall
Now is the perfect time to keep a close eye on the overly strict security software may block Sky Go’s access to required services.
- To do so, open your antivirus or firewall settings.
- After that, temporarily disable them and test Sky Go.
- If it works, add Sky Go as an exception before re-enabling protection.
8. Reset the Sky Go App
It’s worth pointing out that resetting the app clears all saved data and settings that might be causing conflicts.
- On your PC, head over to Settings > Apps > Installed apps.
- Find Sky Go, click the three dots > Advanced options > Reset.
- Launch the app again and sign in.
9. Update Graphics Drivers
Be warned that outdated or faulty graphics drivers might be causing the video playback and rendering issues on your PC – hurting the functionality of the Sky Go app.
- To get started, fire up the pretty useful Device Manager app on your PC.
- Expand Display adapters by hitting the tiny downward arrow > then right-click your GPU.
- Choose “Update driver” > “Search automatically for drivers.”
10. Check for Windows Updates
Sky Go might rely on the latest system components or fixes found in updates.
- Open Settings > Windows Update.
- Click “Check for updates” and install any available updates.
- After you have updated your PC, restart it.
11. Reinstall the Sky Go App
Reinstallation replaces damaged or missing files that could prevent the app from working.
- To get going, open Settings on your PC > Apps > Installed apps.
- Find Sky Go, click the three dots button next to it > Uninstall.
- Reinstall the app from the Microsoft Store.
12. Check for Multiple Monitor Issues
Sky Go may display a black screen or crash when used with certain multi-display setups.
- Try using Sky Go on your main display only.
- Disconnect secondary monitors and test playback.
- If successful, adjust display settings or use only one monitor while streaming.
Final Thoughts
There you have it, folks! While Sky Go is a convenient way to watch your favorite content on the go, it’s not immune to technical hiccups, especially on Windows 11. The good news is that most of these issues can be resolved with a few simple tweaks, from updating your system and app to adjusting network and display settings. Try each method until you find the one that works for you, and you’ll be back to streaming in no time. If all else fails, reaching out to Sky support for personalized help is always a great fallback option.
