It’s been a while since I have been using Copilot on my PC. In more ways than one, it has looked like a complete asset to me. Whether it’s summarizing emails, drafting text, analyzing data, or creating images based on prompts, the AI has got you fully covered. But that is not to suggest that it’s flawless. Recently, some PC users have complained that Copilot keeps crashing after the software update. If this frustrating issue has marred your experience with the built-in generative AI, try out these 10 best tips to overcome the hurdle. Keep reading to…
Best Tips & Tricks to Fix Copilot Keeps Crashing on Windows 11 24H2
So, what causes Copilot to crash on a PC? Well, it occurs due to several inherent factors such as,
- Corrupted system files
- Outdated Windows version
- Faulty Copilot update
- Conflicting background apps
- Graphics driver issues
- Missing system dependencies
- Low system resources
Thankfully, all the afore-mentioned culprits can easily be taken control of. And that’s precisely what I’m going to break down in this guide.
1. Restart Your PC
Note that a simple reboot can clear background glitches, memory leaks, or temporary system issues that may be causing Copilot to crash.
- On your PC, click on the Start button > Power > Restart. Once your system reboots, try launching Copilot again.
2. Check for Windows Updates
It’s worth pointing out that Microsoft regularly releases patches to address bugs, including known Copilot stability issues.
- Go to Settings on your Windows 11 device > Windows Update > Check for updates. Install any pending updates and restart your PC.
3. Run the Windows Copilot Troubleshooter (if available)
Should the problem continue, run the Windows Copilot troubleshooter to detect and sort out the problem.
- Head over to Settings on your computer > System > Troubleshoot > Other troubleshooter.
- If “Copilot” is listed, click Run and go through the prompts to fix the problem.
4. Repair or Reset Copilot
If Copilot’s app files are corrupted, repairing or resetting it can resolve the problem.
- Navigate to Settings on your computer > Apps > Installed apps > Search “Copilot” > Click the three dots > Advanced options > Choose Repair.
- If that doesn’t help, select Reset.
5. Disable Third-Party Antivirus Temporarily
Some antivirus programs can interfere with Copilot’s background processes, causing unexpected crashes. Temporarily disable your antivirus and test Copilot. If it works fine, consider adding Copilot to the antivirus exclusion list.
6. Clear Temporary Files
Be warned that the accumulated temporary files can cause system slowdowns and conflicts with apps like Copilot.
- To get going, press Win + R to invoke the Run dialog > type
cleanmgr> Select the system drive (usually C:). - Now, check options like “Temporary files” and “System created Windows Error Reporting.”
- Now, click OK to delete.
7. Enable Required Copilot Services
Copilot depends on background services like Windows Web Experience Pack. If disabled, Copilot might crash.
- To do so, press Win + R > type
services.msc. - Next up, ensure services like “Windows Copilot Service” and “Web Experience Pack” are set to “Running” and “Automatic” startup type.
8. Create a New User Profile
Sometimes, a corrupted user profile can cause apps like Copilot to malfunction.
- Fire up the Settings app > Accounts > Other users.
- Now, click Add account > Create a new local user.
- After that, log in to that account and try using Copilot.
9. Check for NPU or Hardware Compatibility Issues
Copilot in Windows 11 24H2 may rely on AI hardware like NPUs. Incompatible hardware or outdated firmware can lead to crashes.
- Visit your PC manufacturer’s website to update BIOS/UEFI and chipset drivers. Also, check if your system meets the hardware requirements for AI features.
10. Reinstall the Web Experience Pack
Copilot is tightly integrated with the Web Experience Pack. A corrupted installation can cause it to crash frequently.
- Launch PowerShell on your device as an admin.
- Then, run this command:
Get-AppxPackage MicrosoftWindows.Client.WebExperience | Remove-AppxPackage
Then reinstall it via Microsoft Store or use:Get-AppxPackage -allusers MicrosoftWindows.Client.WebExperience | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Wrapping up…
And that’s it! These were 10 reliable ways to fix Copilot crashing on Windows 11 24H2. Whether the issue is due to app corruption, missing services, or hardware compatibility, there’s a solution here that should work for you. If one method doesn’t help, try a combination for best results. So, be sure to let us know in the comments which fix worked for you.
